Professionalism: Projecting Confidence and Credibility at Work

Powerful impression management skills can propel you along the path to career success. These skills can lead to promotions, to working more effectively with your supervisors and establish your leadership potential.

It's true, job knowledge alone won't bring you success at work. But put your work expertise together with the knowledge of how to establish your credibility and look out... you're headed for the top! That's why we developed this program - to teach you the interpersonal and impression management skills that really count. We'll answer the most important questions you have about dealing effectively with others and enhancing others perception of you. Are you ready for the benefits that more powerful impression management skills can bring? 

Four lifelong benefits you'll gain from attending this workshop!

• You'll improve your prospects for career and financial success
• You'll sharpen your leadership skills  
• You'll project a more confident, more polished and more professional business image
• You'll learn practical, proven techniques to effectively send the "right" message about yourself

Achieving your potential in human relations is too important to be left to chance. Attend this seminar and you'll be  equipped with the practical, proven techniques that can make a positive difference for you. Best of all, we'll discuss real-world issues and real-life solutions that you'll be able to put to use right away.

How you will benefit: This presentation is designed for the professional who is in continuous search for growth and personal development and is part of leadership development.

This program will help you:

• Know how to quickly and easily fit into a new work group or organization
• Become aware of the unspoken rules of business
• Know what etiquette rules are still important to observe in business today
• Refine your self-presentation skills
• Improve your professional persona in the eyes of coworkers, customers and senior management
• Identify unconscious behaviors that are getting in your way
• Develop collaborative communication skills
• Hold efficient and productive meetings
• Enhance your e-mail and telephone communication
• Boost your level of confidence
• Develop strategies that create a positive perception
• Pay attention to the small details in everything you do
• Successfully identify, change or modify career-sabotaging habits
• Position yourself as a role model for all other employees
• Refine your verbal and nonverbal communication skills
• Communicate effectively to properly present your ideas

At the end of this training you will understand how your professional success is directly linked to the level of confidence and credibility you project every day. You will walk out with the personal action plan you’ve created and have committed to.

Agenda

Section 1: How to Make an Unforgettable and Positive First Impression
This module outlines the power of professionalism and business etiquette. You learn how anyone can design their own professional brand using the most effective tools and principles available today. You'll learn how to:

• Use the first four minutes to make a dynamic impression on anyone you meet
• Correctly set the stage for every interaction
• Avoid the most common blunders that create a negative impression
• Recognize the factors that determine whether or not people take you seriously
• Use the "sweetest sound in any language" to make people remember you
• Use the 5 secrets to demonstrate that you're a positive and confident professional

Section 2: Business Etiquette - Professionalism That Shows
This module includes:

• The 7 basic rules of business etiquette - ignore these at your own risk!
• What does your handshake says about you?
• Business introductions - whom do you present to whom? Do you stand? Does a woman have to offer her hand first? What's the most appropriate response after the introduction
• Up-to-date ways to dealing situations at work: Who pays for lunch? Who opens the door? How do you handle business cards?
• E-mail etiquette: make them professional and effective
• Telephone etiquette: creating a positive image
• Office etiquette: the effects of gossiping, working in cubicles, respecting rank and other topics
• Meeting etiquette

Section 3: How to Build Rapport, Trust and Establish your Credibility
This module includes:

• How to avoid sending contradictory or confusing messages about yourself
• Why keeping confidences is vitally important to you to establish trust
• Avoiding rumor and gossip mills. It helps your credibility when others know you know how to keep confidential information confidential and secrets as secret
• How to quickly establish rapport with new acquaintances
• How to handle malicious gossip and back-stabbing in a way that preserves your credibility and dignity
• How to make others see you as trustworthy. How to ensure your words and actions tell others you are a person who can be counted on!
• Enhancing your listening skills to increase your rapport with people

Section 4: How to Have Power and Influence with People
This module includes:

• Does it really matter whether people like you or not? How to make it happen
• Sure-fire ways to make enemies and how to avoid it
• The six major components of personal charisma. What you can do to further develop these qualities in your self
• 15 vital interpersonal skills influential people use - how do you measure up?

Section 5: Dressing to Influence
To ensure your success, we explore the visual components that affects your professional credibility – your appearance. In this module you learn how to create a first-class business image. We explore the importance of making the right visual impression every day. You’ll discover the benefits of presenting yourself professionally in the workplace and the consequences for not making this a priority. We’ll show you that your image is totally under your control and we review the rewards for making positive changes. You will learn the step-by-step changes you can immediately make to create the image you want.

Section 6: Action Plan
The last module helps you develop an individualized action plan as a result of what you have learned during the training session. You will produce a list of goals and the steps you will have to take to enhance your effectiveness. You will be able to immediately implement your plans and see their benefits and the organization they represent.

Who should attend:
This seminar is an invaluable experience for upwardly mobile professionals (or those who want to be upwardly mobile) and sales people who want to project a positive professional image at every occasion.

Scheduled Time: 9:00 AM to 4:30 PM. Our doors will be open at 8:30 AM, you will want to take the opportunity to meet other professionals from your local area and introduce yourself. You may meet a new friend. Plan to be registered and ready to go by 8:50 AM.

We begin promptly at 9:00 AM and wrap up at 4:30 PM.

FREE: Lunch will be provided, at no additional cost, from 12:00 PM to 1:00 PM and free parking.  Bring you parking ticket up with you to get it validated.

We Guarantee Results:
If you are not happy, we're not happy. Go back to work and apply the new techniques you learned in our seminar and if you are not absolutely delighted with the results you achieve, write to us right away. We'll issue you a refund or arrange for you to attend another FIM training without paying another penny. That's our guarantee!

Learn Lifetime Business Impression Management From the Expert

Mercedes Alfaro is committed to giving you the insights and skills to help create a professional presence that exudes confidence and credibility. She believes in what she teaches and has seen firsthand the powerful benefits to those who practice these skills.

Mercedes is a superb teacher who combines real-life examples and just the right touch of humor with a contagious enthusiasm for this subject. She is a dedicated professional who delivers thoroughly researched and proven impression management concepts to her seminar participants.

America's Fortune 500 Companies Can't be Wrong

Comprehensive materials, top-notch trainers and our satisfaction guarantee ensures that a quality learning experience is in store at every FIM program. These are three of the reasons Fortune 500 companies have chosen us to train their people. We hope you will too. After all, when you need training, why settle for less than the best?

Change of Venue
We reserve the right to change the venue for reasons beyond our control. However we guarantee that the seminar shall take place in a training location of the same category as originally indicated.

Dress Code
We suggest “Traditional Business” attire for all our public seminars/workshops.